VT01 4G Pet GPS Tracker Not Connecting? Setup Steps + 4 Fixes (SIM, APN, PIN, info#)
Is setup feeling complicated? Don't worry! This VT01 Pet GPS Tracker Setup Guide will walk you through the entire process from unboxing to live tracking with clear, comic-style visuals. We've also included a comprehensive troubleshooting section for offline issues, so you can protect your pet with complete peace of mind.
Part A — Quick Setup: From Unboxing to Live Tracking (Comic Guide)
1. Unbox Your VT01 📦
Inside the box: VT01 Device, Collar, Charging Cable, Manual. Key Action: Have the device IMEI/QR code ready. The VT01 uses the IMEI for login in the 365GPS app.
2. Charge First! 🔋
Always charge fully first! Low battery can cause pairing failure or interrupt GPS signal.
3. Insert a Working 4G SIM Card 📱
Insert a standard 4G SIM card with mobile data enabled. Pro Tip: We highly recommend testing the SIM card in a phone first to confirm network connectivity.
4. Power On the Device ⚡
Press and hold the power button for about 3 seconds until the indicator lights flash.
5. Download the 365GPS App 📲
Search for and install "365GPS" from the App Store (iOS) or Google Play Store (Android).
6. Login with IMEI 🔐
Log in by scanning the device QR code or manually entering the 15-digit IMEI number.
Default Password: The last 6 digits of the IMEI.
Important: The IMEI is your device's unique ID. Keep it secure.
7. Bind the Device (Stay Nearby!) 📍
During the binding process, keep your phone close to the VT01 device. This significantly improves the success and speed of the 365GPS device binding.
8. Attach to the Collar 🐕
Firmly snap the tracker onto the collar attachment. A secure fit improves tracking accuracy and prevents loss.
9. Adjust the Collar Size ✂️
The adjustable collar fits most cats and dogs. Trim the strap if necessary and secure the lock tightly.
10. Live Location Tracking 🗺️
Open the app's map screen to start live location tracking! Signal strength and battery level are also displayed.
11. Route History Playback 🕐
Use the route history playback feature to review your pet's movements from the last 24 hours or earlier.
12. Set Up Geo-Fence Alerts ⚠️
Enable pet geo-fence alerts. Draw a safe area on the map, and you'll get an instant app notification if your pet leaves it.
Part B — Device Offline? VT01 Ultimate Offline Fix Guide
If the app shows "Device Offline," it's typically related to the SIM card, APN settings, or SIM PIN lock. Troubleshoot in the following order.
Quick Fix 1: Try a New, Confirmed-Working 4G SIM Card
If your pet GPS tracker won't connect, the fastest check is to use a different 4G SIM card that you know has data service in another device. This instantly rules out SIM or carrier issues.
Quick Fix 2: Set APN via SMS (Then Reboot)
This is one of the most effective methods to fix GPS tracker connection issues.
Action: Send a specific SMS command to the phone number of the SIM inside the device.
SMS Format (use one):
apn,APN_NAME,USERNAME,PASSWORD#
apn,APN_NAME#
Example: apn,internet,yettel,gprs#
Crucial Step: After receiving a "success" reply, restart your VT01 device.
Quick Fix 3: Disable SIM Card PIN Lock
If a PIN is enabled on the SIM card, the tracker cannot enter it automatically, causing no network.
Action: Re-insert the SIM into a phone. Go to Settings > Security > SIM card lock (or similar) and turn OFF "Lock SIM card" or "PIN".
Final Step: Re-insert the SIM into the VT01 and restart the device.
Quick Fix 4: Send info# for Diagnostics & Contact Us
If the steps above don't work, proceed with deep diagnostics:
Send an SMS to the device number: info#
Forward the device's reply, along with your SIM carrier, plan details, and country/region, to VerdantTrace Support. Our engineers will analyze this device information to provide you with a tailored VT01 offline fix.
🔍 Frequently Asked Questions (FAQ)
Q1: How do I set up my VT01 Pet GPS Tracker? A: Follow four core steps: 1) Insert a 4G SIM card; 2) Install and open the 365GPS app; 3) Log in using the IMEI; 4) Bind the device while staying close to it.
Q2: Why is my VT01 tracker not connecting? A: The vast majority of issues are due to: SIM card lacking data, incorrect APN settings, or an enabled SIM card PIN lock.
Q3: How do I set the APN via SMS for my VT01? A: Send an SMS in this format apn,APN_NAME# or apn,APN_NAME,USERNAME,PASSWORD# to the device's SIM number. Restart the device after receiving a success confirmation.
Q4: How do I disable the SIM PIN for my GPS tracker? A: Insert the SIM into a phone. Navigate to Settings > Security (or Connections) > SIM card lock, and disable the "Lock SIM card" or "Require PIN" option.
Q5: What does the info# command do? A: It returns detailed device status information (like signal strength, GPS status), which is crucial for remote technical diagnostics.
Need More Help?
If your VT01 Pet GPS Tracker is still offline, please provide us with:
