Setup & Activation Guide

Choose the model on your device label or order confirmation, then tap its picture or name to open the setup steps.

Similar-looking devices can use different apps. Confirm the model and version before pairing. App availability depends on your phone and store region; if a download is unavailable, use the QR code supplied with your device or ask us for help.

Choose your model

VT01 productVT01

365GPS

App Store — 365GPS · Google Play — 365GPS

  1. Activate a compatible SIM with mobile data and disable its SIM PIN before installation. Check the regional version with your carrier.
  2. With the tracker switched off, install the SIM as shown in its manual. Charge and power on the tracker following the model guide.
  3. Open 365GPS and use the device ID or QR code as directed in the manual.
  4. If the tracker remains offline, obtain the APN from your carrier and follow this model’s APN instructions. Test the location outdoors before first use.

Carrier SIM and data charges apply. APN command formats must match the model.

VT01 illustrated setup tutorial

Open VT01 manual (PDF) · Product information

Device offline · Ask about VT01

VTG6 productVTG6

365GPS

App Store — 365GPS · Google Play — 365GPS

  1. Activate a compatible SIM with mobile data and disable its SIM PIN before installation. Check the regional version with your carrier.
  2. With the tracker switched off, install the SIM as shown in its manual. Charge and power on the tracker following the model guide.
  3. Open 365GPS and use the device ID or QR code as directed in the manual.
  4. If the tracker remains offline, obtain the APN from your carrier and follow this model’s APN instructions. Test the location outdoors before first use.

Carrier SIM and data charges apply. APN command formats must match the model.

Open VTG6 manual (PDF) · Product information

Device offline · Ask about VTG6

VT26 productVT26

Apple Find My

  1. Charge VT26 using USB-C, following its guide.
  2. Put the device into the pairing state described in its manual.
  3. On your compatible Apple device, open Find My, choose Items, then Add Other Item and follow the prompts.
  4. Use the separate E-ink setup tool supplied with the device to customize its display.

Apple Find My pairing and E-ink customization are separate processes. This version does not support Android / Google Find Hub.

Open VT26 manual (PDF) · Product information

Pairing or nearby finding help · Ask about VT26

C10 productC10

CompanionEye

App Store — CompanionEye · Google Play — CompanionEye

  1. Install CompanionEye and register or sign in.
  2. Power on C10 and wait for the blue network-ready indicator described in its manual.
  3. Keep the phone and collar about 1 metre apart and use Add / FetchLink Device.
  4. Check the service status in the app before using connected features.

C10 uses built-in connectivity. This quick start covers app connection only; it does not provide stimulation settings.

Open C10 manual (PDF) · Product information

Cannot bind the device · Ask about C10

PetPhone productPetPhone

GlocalMe

App Store — GlocalMe · Google Play — GlocalMe

  1. Install GlocalMe and register an account.
  2. Scan the QR code on the back of PetPhone to bind it.
  3. Hold the power button for 3 seconds to switch it on, then follow the app and manual to finish activation.

Service availability and plan terms apply.

Open PetPhone manual (PDF) · Product information

Cannot bind the device · Ask about PetPhone

P2 productP2

CoolPet

App Store — CoolPet · Google Play — CoolPet

  1. Charge the device following its own manual, then hold the power button for 3 seconds.
  2. Install CoolPet and add the device using its QR code, barcode or device ID.
  3. Activate the required service subscription.
  4. If needed, take the device outdoors and wait for a fresh network and satellite location.

P2 and P5 require a CoolPet subscription for cellular service.

Open P2 manual (PDF) · Product information

No fresh GPS location · Ask about P2

P5 productP5

CoolPet

App Store — CoolPet · Google Play — CoolPet

  1. Charge the device following its own manual, then hold the power button for 3 seconds.
  2. Install CoolPet and add the device using its QR code, barcode or device ID.
  3. Activate the required service subscription.
  4. If needed, take the device outdoors and wait for a fresh network and satellite location.

P2 and P5 require a CoolPet subscription for cellular service.

Open P5 manual (PDF) · Product information

No fresh GPS location · Ask about P5

VT-P43 productVT-P43

App and service setup

  1. Open the VT-P43 V1.5 guide below.
  2. Follow its built-in-service activation and app-pairing instructions for your unit.
  3. If the app or activation entry is unclear, send us the model label and order number before installing an app.

Use the guide supplied with your unit to identify the app, or ask us to confirm it from your device label.

Open VT-P43 manual (PDF) · Product information

Get setup help · Ask about VT-P43

VT02 productVT02

365GPS

App Store — 365GPS · Google Play — 365GPS

  1. Activate a compatible SIM with mobile data and disable its SIM PIN before installation. Check the regional version with your carrier.
  2. With the tracker switched off, install the SIM as shown in its manual. Charge and power on the tracker following the model guide.
  3. Open 365GPS and use the device ID or QR code as directed in the manual.
  4. If the tracker remains offline, obtain the APN from your carrier and follow this model’s APN instructions. Test the location outdoors before first use.

Carrier SIM and data charges apply. APN command formats must match the model.

Open VT02 manual (PDF) · Product information

Device offline · Ask about VT02

VT06 productVT06

App and service setup

  1. With the device switched off, install a compatible SIM as shown in the guide.
  2. Power on and configure the carrier APN only if needed, using the VT06 command format.
  3. Use the platform and app supplied for your unit to log in with its device ID / IMEI.

Use the app QR code in your supplied guide, or ask us to confirm the correct app for your unit.

Open VT06 manual (PDF) · Product information

Device offline · Ask about VT06

VT12 productVT12

365GPS

App Store — 365GPS · Google Play — 365GPS

  1. Confirm your carrier still provides compatible 2G/GPRS service for this tracker. A 4G SIM label alone does not establish compatibility.
  2. Prepare the nano SIM and disable its PIN. Follow the model manual for installation and power-on.
  3. Open 365GPS and follow the manual’s device login or binding steps. Configure location and alert settings after connection.

These models require compatible 2G coverage.

Open VT12 manual (PDF) · Product information

SIM and network help · Ask about VT12

VT15 productVT15

365GPS

App Store — 365GPS · Google Play — 365GPS

  1. Confirm your carrier still provides compatible 2G/GPRS service for this tracker. A 4G SIM label alone does not establish compatibility.
  2. Prepare the nano SIM and disable its PIN. Follow the model manual for installation and power-on.
  3. Open 365GPS and follow the manual’s device login or binding steps. Configure location and alert settings after connection.

These models require compatible 2G coverage.

Open VT15 manual (PDF) · Product information

SIM and network help · Ask about VT15

VT23 productVT23

FindTag

App Store — FindTag · Google Play — FindTag

  1. Install or activate the CR1225 battery as shown in the guide. Keep loose coin cells away from children and pets.
  2. Install FindTag and enable Bluetooth and the permissions requested for pairing.
  3. Keep VT23 within 0.5 metres of your phone and use Add Device.
  4. Test the nearby ring function before attaching the finder.

VT23 uses FindTag, not Apple Find My. Remote updates depend on nearby participating devices.

Open VT23 manual (PDF) · Product information

Pairing or nearby finding help · Ask about VT23

VT29 productVT29

SmartTag

  1. Open the VT29 guide and locate its SmartTag download / pairing instructions.
  2. Use the QR code supplied with the device to identify the correct app.
  3. If pairing is unclear, send us the model label and a screenshot so we can guide you.

App: SmartTag. Use the supplied download route to avoid similarly named apps. Ask us if the pairing instructions supplied with your device are unclear.

Open VT29 manual (PDF) · Product information

Get setup help · Ask about VT29

VT41 productVT41

App and service setup

  1. Confirm the compatible SIM and regional version for your unit.
  2. Follow the VT41 guide for SIM / APN configuration and app binding.
  3. After connection, follow the guide to set the supported GPS / Wi-Fi safe zones.

Use the app identified in the guide supplied with your device. Ask us if its download entry is unclear.

Open VT41 manual (PDF) · Product information

Get setup help · Ask about VT41

VTA7 productVTA7

App and service setup

  1. Confirm whether your order is the cellular or project-specific LoRa configuration.
  2. Follow the supplied deployment guide for SIM or LoRa configuration.
  3. Position the solar panel upward and switch on the battery as directed in the guide.
  4. Use the platform or app assigned to your deployment.

LoRa deployment requires a project-specific configuration. Ask us for the platform and setup details for your order.

Open VTA7 manual (PDF) · Product information

Get setup help · Ask about VTA7

VTC09 productVTC09

365GPS

App Store — 365GPS · Google Play — 365GPS

  1. Prepare a valid compatible SIM and insert it while the device is switched off.
  2. Power on the tracker and open 365GPS.
  3. Bind or log in with the device details as shown in the manual, then configure the positioning and geofence settings.

Use the VTC09 guide for connection settings; do not copy another model’s APN command.

Open VTC09 manual (PDF) · Product information

Cannot bind the device · Ask about VTC09

VTG2 productVTG2

365GPS

App Store — 365GPS · Google Play — 365GPS

  1. Activate a compatible SIM with mobile data and disable its SIM PIN before installation. Check the regional version with your carrier.
  2. With the tracker switched off, install the SIM as shown in its manual. Charge and power on the tracker following the model guide.
  3. Open 365GPS and use the device ID or QR code as directed in the manual.
  4. If the tracker remains offline, obtain the APN from your carrier and follow this model’s APN instructions. Test the location outdoors before first use.

Carrier SIM and data charges apply. APN command formats must match the model.

Open VTG2 manual (PDF) · Product information

Device offline · Ask about VTG2

VTG3 productVTG3

AITRACKING

  1. Confirm your device and service support the local LTE-M / NB-IoT network before setup.
  2. Charge as directed in the model manual and hold the power button for about 3 seconds.
  3. Install AITRACKING using the download QR code in your model manual.
  4. Log in with the 15-digit device number and the initial credentials supplied in the guide. Bind your phone and change the initial password.

App: AITRACKING. Ordinary LTE Cat-1 coverage does not establish LTE-M / NB-IoT compatibility.

Open VTG3 manual (PDF) · Product information

Cannot bind the device · Ask about VTG3

VTH1 productVTH1

AITRACKING

  1. Confirm your device and service support the local LTE-M / NB-IoT network before setup.
  2. Charge as directed in the model manual and hold the power button for about 3 seconds.
  3. Install AITRACKING using the download QR code in your model manual.
  4. Log in with the 15-digit device number and the initial credentials supplied in the guide. Bind your phone and change the initial password.

App: AITRACKING. Ordinary LTE Cat-1 coverage does not establish LTE-M / NB-IoT compatibility.

Open VTH1 manual (PDF) · Product information

Cannot bind the device · Ask about VTH1

VT11 productVT11

O-KAM

  1. Connect the camera to a 5V 1.5A power supply using its power cable.
  2. Install O-KAM using the app QR code supplied with your camera.
  3. Choose Add Device and follow the camera guide to connect to your 2.4GHz Wi-Fi network.
  4. Test live view and two-way audio, then configure alerts and your preferred storage option.

Indoor use only. 5GHz Wi-Fi is not supported. Optional cloud storage may require a paid plan.

Product information · Open VT11 manual (PDF)

VTA1 productVTA1

Local recording — no app required

  1. With the camera switched off, insert a compatible TF/microSD card (up to 256GB).
  2. Fully charge the camera following the supplied guide, then secure it to the collar and check the fit.
  3. Select Video or Photo mode and make a short test recording.
  4. Transfer your files to an OTG-compatible phone or computer using the supplied connection accessories.

Records locally to the memory card; it does not provide GPS tracking or remote live streaming.

Product information · Open VTA1 manual (PDF)

VTCR-01 productVTCR-01

Wi-Fi or 4G version

  1. Check your order and device label to confirm whether you have the Wi-Fi or 4G version.
  2. Use the app and connection instructions supplied with your exact version. If these are missing, ask us using the link below and include a photo of the device label.
  3. After connection, test live view and two-way audio before using remote movement or treat dispensing.

Need help getting started? Send your order number and version so we can provide the matching app and pairing instructions.

Product information · Request VTCR-01 setup guide

VTCR-02 productVTCR-02

SriHome

  1. Charge the camera through its Type-C 5V input, following the supplied guide.
  2. Install SriHome and follow the pairing instructions supplied with your camera.
  3. Test live view, pan/tilt and two-way audio.
  4. Configure motion alerts and local TF storage or an optional cloud plan.

Use the network settings specified in your camera guide. Automatic docking requires a compatible base and is not included in every setup.

SriHome official downloads

Product information · Request VTCR-02 setup guide

Pairing and nearby finding help

  • Check the model and use its named app or pairing system: VT23 uses FindTag, VT26 uses Apple Find My, and VT29 uses SmartTag.
  • Keep the device near your phone during setup and check power, Bluetooth and the permissions required by its guide.
  • For VT26, manage E-ink display changes separately from Find My pairing.
  • If the device cannot be added, send us a screenshot of the message and your model label. Do not use reset instructions from another model.

Cannot find your model?

Browse all manuals or ask our support team. Include your model, order number, phone type and the step where you need help. For SIM-based connection issues, also include your country and carrier.

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